How to Order

Changes to book purchases

In preparation for the launch of the new CSIRO Publishing books website (expected September 2026), we are introducing a temporary change to how customers purchase books. Instead of completing purchases directly on our website, you will be redirected to our distribution partner, NewSouth Books, where you can:

  • Browse our full catalogue
  • Select your preferred retailer (online or in-store)
  • Complete your purchase through that retailer

You can also support your favourite local bookshop by ordering our books through them.

We appreciate your patience during this transition and look forward to welcoming you to our new and improved online store soon.

I've placed an order online. What happens next?

Once you have ordered online, our customer service staff will process it within one business day. You will then receive a confirmation email with your invoice attached.

When can I expect my order?

  • We dispatch orders within one business day of receiving your order for in stock items.
  • If you pre-ordered a book, we will dispatch your order one business day after receiving stock.
  • For orders in Australia, you will receive an email from Australia Post with tracking information. If you haven't received this email, please check your junk mail folder.

I have left a voicemail message through your 1300 phone number. When can I expect a response?

  • Our Customer Service Team work from Monday to Friday 9am - 5pm AEST. If you have left a message on our answering service we aim to respond within one working day.
  • You can also email us at publishing.sales@csiro.au with your query which will help us respond more quickly.

I have sent an email to your Customer Service team. When can I expect a response?

Our Customer Service Team work from Monday to Friday 9am - 5pm AEST. We aim to respond within one working day.

Need Help?

If you need any assistance, our Customer Service team is here to help:

Email: csiropublishing@csiro.au
Tel: +61 3 9545 8555
Tel: 1300 788 000 (local call rate within Australia)

Bulk orders

If you wish to purchase bulk quantities of a title (20+ copies), please contact our Customer Service team to place a bulk order.

Vouchers and gift cards

If you wish to purchase using a CSIRO Publishing voucher or gift card, please contact our Customer Service team to place your order.

Promo codes and discounts

If you are entitled to a discount or a special offer using a promo code, please contact our Customer Service team to place your order.

Returns

All returns queries for CSIRO Publishing books purchased from third-party retailers should be directed to the retailer you made your purchase from.

If you have received a faulty (e.g. misbound or misprinted) or damaged product that was ordered directly from CSIRO Publishing, please contact our Customer Service team with the name of the book, your invoice number and any other relevant details describing the defect.